Privacy policy

Last updated: 2025-12-15

This Privacy Policy describes how MELYDORI LLC ("Melydori", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website or otherwise interact with our services (collectively, the "Services").

MELYDORI LLC operates this store and website to provide customers with a curated shopping experience. MELYDORI LLC is powered by Shopify, which enables us to provide the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term "personal information", we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Depending on how you interact with the Services, we may collect the following categories of personal information:

· Contact Information: name, billing address, shipping address, phone number, and email address.

· Payment Information: payment method details, transaction information, billing confirmations, and refund information (payment processing is handled securely by third-party providers).

· Account Information: username, password, preferences, and settings.

· Order & Transaction Information: products viewed, added to cart, purchased, returned, exchanged, or canceled.

· Customer Support Communications: information you provide when contacting us.

· Device & Usage Information: IP address, browser type, device identifiers, cookies, and interactions with the Services.

We do not knowingly collect personal information from children.

2. Sources of Personal Information

We collect personal information from the following sources:

· Directly from you when you place an order, create an account, contact support, or otherwise provide information;

· Automatically through cookies and similar technologies when you use the Services;

· From Shopify and service providers that help operate our store;

· From third-party partners involved in payment processing, fulfillment, and shipping.

3. How We Use Personal Information

We use personal information to:

· Provide and operate the Services, including order processing, payment handling, fulfillment, shipping, returns, and refunds;

· Manage customer accounts and communications, including responding to inquiries and providing support;

· Improve and personalize the Services, including analytics and store optimization;

· Send transactional and promotional communications, where permitted by law;

· Detect and prevent fraud, abuse, or security incidents;

· Comply with legal obligations and enforce our Terms and policies.

4. How We Share Personal Information

We may disclose personal information to third parties only as necessary to operate our business, including:

· Shopify, which hosts our store and provides essential infrastructure;

· Payment processors to complete transactions and refunds;

· Fulfillment and shipping partners, including third-party suppliers and logistics providers (which may be located outside your country of residence);

· Marketing and analytics providers, in accordance with applicable law;

· Legal authorities, if required to comply with legal obligations or protect our rights.

We do not sell personal information.

5. Relationship with Shopify

The Services are hosted by Shopify. Shopify processes personal information to provide and improve the Services. Information submitted through our store may be transferred to Shopify and its service providers in other countries.

For more information on how Shopify processes personal information, please review Shopify’s Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, analyze usage, and support marketing activities. You can control cookie preferences through your browser settings.

7. International Data Transfers

Your personal information may be transferred, stored, and processed outside of your country of residence. Where required, we rely on lawful data transfer mechanisms such as Standard Contractual Clauses.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights and Choices

Depending on your location, you may have rights to:

· Access personal information we hold about you;

· Request correction or deletion of your personal information;

· Object to or restrict certain processing activities;

· Opt out of marketing communications at any time.

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.

10. Security

We implement reasonable safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised "Last updated" date.